Privacy Policy

1. What We Collect

We may collect the following types of personal information from you:

Name, business name, and contact details (such as phone number, email address, and postal address)
Information about products or services you have enquired about or ordered
Communication history (including emails, calls, or messages)
Website usage data (if you browse our website, via cookies or analytics tools)
Any other information you voluntarily provide to us

2. How We Collect Information

We collect personal information when you:

Contact us via phone, email, or social media
Make an enquiry or place an order directly with us
Subscribe to our mailing list or marketing communications
Visit and browse our website (using cookies and tracking technologies)

Note: Orders and payments are not processed through our website.

3. How We Use Your Information

We use your personal information to:

Respond to enquiries and provide product information
Process and manage orders placed via phone or direct contact
Provide customer support
Send important updates, promotions, or newsletters (you can opt out at any time)
Comply with legal and regulatory obligations

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, such as:

Courier and delivery services
IT service providers (e.g. email and hosting platforms)

These providers are required to protect your information and only use it for authorised purposes.

5. Security

We take reasonable steps to ensure your personal information is securely stored and protected from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes physical, electronic, and procedural safeguards.

6. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve user experience and track performance. These tools collect non-personal data such as browser type, pages visited, and time spent on the site. You can disable cookies in your browser settings, though it may impact site functionality.

7. Access and Correction

You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete. To make a request, please contact us using the details below.

8. Marketing Communications

If you have opted in to receive updates, we may send you marketing emails about our products and services. You can unsubscribe at any time by following the instructions in the email or contacting us directly.

9. Changes to This Policy

We may update this Privacy Policy as needed. Any changes will be posted on our website and take effect immediately. We encourage you to check back periodically.

10. Contact Us

If you have any questions about this Privacy Policy, or if you’d like to access, update, or correct your information,
please contact us at:

Jeliha Pool Solutions Pty Ltd

Daniel Maher

Mobile: 0429 589 717

Email: jelihapoolsolutions@outlook.com